SHIPPING
POLICY

Processing & Delivery

Order Processing

All orders are processed within 2-4 business days (Monday through Friday, excluding federal holidays). The daily cutoff time is 5:00 PM Eastern Standard Time. Orders placed after the cutoff or on weekends/holidays begin processing on the next business day.

Processing includes: order verification, fraud screening, warehouse allocation, quality inspection, packaging, and carrier handoff. You will receive a confirmation email once processing begins and another when your order ships.

Shipping Coverage

We ship to the contiguous United States (lower 48 states). Shipping to Alaska, Hawaii, U.S. Territories, APO/FPO addresses, and PO Boxes may be limited or unavailable. Available options and any additional fees are displayed at checkout.

Note: Tires typically cannot ship to PO Boxes due to carrier size and weight restrictions. Please provide a physical street address for delivery.

Transit Times

Typical transit time after processing is 3-5 business days depending on your location. Most customers receive their tires within 4-7 business days from the order date.

Multi-tire orders may ship from different warehouses. You may receive separate tracking numbers, and packages may arrive on different days. Each shipment is tracked independently.

Carriers

We partner with major freight and ground carriers including FedEx, UPS, and regional LTL providers. Carrier selection is determined by tire size and weight, warehouse proximity to your destination, service availability, and cost efficiency. You cannot select a specific carrier, but expedited options are available where supported.

Order Tracking

Once your order ships, you will receive an email with your tracking number(s) and a direct link to track your package. You can also track at any time at tiredrive.com/track-order. If you receive multiple tracking numbers, each corresponds to a separate package in your order.

Address Accuracy

Customers are responsible for providing an accurate and complete shipping address at checkout. Please verify your address before submitting your order. Packages returned due to incorrect or incomplete addresses may be subject to additional shipping charges for reshipment. TireDrive is not responsible for packages delivered to an incorrect address provided by the customer.

Delivery Issues & Claims

If your tracking shows "Delivered" but you cannot locate the package: check with neighbors, building management, and around your property. Carriers sometimes leave packages in unexpected locations. If still not found, contact us within 48 hours so we can initiate a carrier investigation.

For damaged shipments: inspect the package before accepting delivery if possible. If tires or packaging appear damaged, note it with the carrier at delivery and contact us immediately with photos of the damage. We will work with the carrier to resolve the claim and arrange replacement or refund.

Signature Requirement

High-value orders may require a signature upon delivery at the carrier's discretion. You will be notified if signature confirmation is added to your shipment. This is for your protection and cannot be waived once applied.