RETURN &
REFUND

Return Policy

Return Window

You have 30 calendar days from the date of delivery to initiate a return. The return window begins on the day the carrier marks the package as delivered, not the day you open or inspect the tires. Returns initiated after 30 days will not be accepted unless covered by a manufacturer warranty claim.

Eligibility Requirements

To qualify for a return, tires must meet ALL of the following conditions:

• Unused and unmounted — tires must not have been mounted on a wheel or driven on. Any evidence of mounting (bead marks, rim scrapes, mounting lubricant residue) disqualifies the return.
• Original condition — tires must be in the same condition as received: no cuts, punctures, sidewall damage, flat spots, or heat damage.
• Original packaging — tires must be returned in original manufacturer packaging or equivalent protective packaging. Tires shipped loose or with labels applied directly to the tread face may be rejected.
• All labels and stickers intact — manufacturer labels, barcodes, and DOT identification must be legible and undamaged.
• Not a special order — custom-cut, specialty, or made-to-order tires are final sale. This will be noted on the product page and at checkout.

Non-Returnable Items

The following items are not eligible for return or refund:

• Tires that have been mounted, balanced, or driven on (any distance)
• Tires showing signs of installation or attempted installation
• Tires damaged due to improper storage, misuse, racing, or off-road use beyond design specifications
• Tires with removed or altered DOT identification numbers
• Used inner tubes, tire accessories, or installation kits
• Clearance or "as-is" items (explicitly marked as final sale)

How to Initiate a Return

Step 1: Contact our support team at support@tiredrive.com with the following information:

• Your order number (found in your confirmation email)
• The tire brand, model, and size you wish to return
• Reason for return (changed mind, wrong size ordered, etc.)
• Photos of the tires showing current condition (required for all returns)

Step 2: Our team reviews your request within 1 business day and issues a Return Merchandise Authorization (RMA) number if eligible. Do not ship tires without an RMA — unauthorized returns will be refused.

Step 3: We provide a prepaid return shipping label (if applicable) or shipping instructions. You must ship the tires within 7 calendar days of receiving your RMA. Returns received after 14 days from RMA issuance may be subject to restocking fees.

Step 4: Package tires securely in their original packaging. Write the RMA number clearly on the outside of each package. Drop off at the designated carrier location or arrange pickup as instructed.

Return Shipping Costs

Free returns on all orders. TireDrive covers all return shipping costs — no exceptions, no restocking fees. We provide a prepaid return shipping label for every return, regardless of reason.

Simply request your RMA number, and we'll email you a prepaid label within 1 business day. Drop the packaged tires at the designated carrier location or schedule a free pickup.

Restocking Fees

No restocking fees — ever. We believe returns should be simple and free. No restocking fees apply to any return for any reason.

Refund Policy

Inspection & Approval

All returned tires undergo inspection upon receipt at our warehouse. Inspection typically takes 2-3 business days. We verify that tires meet all eligibility requirements listed above. You will receive an email notification when inspection is complete.

Tires that fail inspection (evidence of mounting, damage not present at delivery, missing labels) will be documented with photos. You will have the option to have the tires returned to you at your expense or forfeit them. No refund is issued for tires that fail inspection.

Refund Timeline

Once your return passes inspection, your refund is processed within 5-10 business days to your original payment method. The timeline depends on your bank or payment provider:

• Credit/Debit Cards: 5-7 business days after processing (your bank may take additional time to post the credit)
• PayPal: 3-5 business days after processing
• Store Credit: Issued immediately upon approval

Refunds include the product purchase price minus any applicable restocking fees and return shipping charges (unless waived). Original outbound shipping charges are non-refundable unless the return is due to our error.

Partial Refunds

Partial refunds may be granted in the following situations:

• Tires returned with minor cosmetic issues not affecting safety or performance
• Missing accessories or components (valve stems, installation guides)
• Returns where only part of a set is returned and the remaining items cannot be sold as a set

Defective, Damaged, or Incorrect Items

Defective Products

If you believe a tire has a manufacturing defect, contact us immediately. We require:

• Clear photos of the defect
• DOT code visible in the photo
• Description of when and how the defect was discovered

Defect claims are evaluated with the manufacturer. If confirmed as a manufacturing defect, we provide a replacement or full refund at no cost to you, including all shipping.

Damaged in Transit

If your tires arrive with shipping damage, contact us within 48 hours of delivery. Required: photos of the damaged tire(s) and packaging, including the shipping label. We file a carrier claim and arrange a replacement or refund. Do not dispose of damaged tires or packaging until the claim is resolved.

Incorrect Items Received

If we shipped the wrong size, model, or quantity, contact us within 7 days of delivery with your order number and photos of what you received. We will ship the correct item at our expense and provide a prepaid return label for the incorrect item.

Cancellations & Exchanges

Order Cancellation

Orders may be cancelled within 6 hours of placement if they have not yet entered processing. Contact us immediately at support@tiredrive.com with your order number. Once an order enters the processing stage, it cannot be cancelled. If your order has already shipped, you must follow the standard return process after delivery.

Exchanges

We do not offer direct exchanges. The fastest way to get the correct tires:

1. Initiate a return for your current tires (if eligible)
2. Place a new order for the correct tires

This approach ensures the correct tires ship immediately rather than waiting for the return to be processed. If the exchange is due to our error, contact support — we may expedite the replacement before your return is received.

Contact

For all return, refund, and exchange inquiries: support@tiredrive.com or call (313) 203-6044. Please have your order number ready. Response time: within 1 business day.

Return Address

All returns must be shipped to:

21052 Annapolis St
Dearborn Heights, MI 48125
United States