Privacy Policy

How We Collect Information

We collect information in three main ways: directly from you, automatically through your use of the Site, and from trusted third-party services.

1. Information You Provide

• Contact details such as name, email, phone number, billing address, and shipping address.
• Order information such as products purchased, order history, and delivery details.
• Vehicle information (make, model, year) if you use our tire finder tool.
• Account details if you create an account.
• Customer support messages and inquiries.

2. Automatically Collected Information

• Device and browser type.
• IP address and approximate location.
• Pages visited, time spent, and interactions.
• Shopping behavior such as products viewed and cart activity.

3. Information from Third Parties

• Payment providers, including transaction confirmations only.
• Shipping carriers, including tracking and delivery updates.
• Analytics and marketing tools.

Tools and Services We Use

We use trusted services to operate our store efficiently:

• Website platform: WordPress and WooCommerce.
• Analytics: Google Analytics to understand site usage and improve performance.
• Payments: Secure payment providers such as Stripe and PayPal.
• Email communication: Used for order updates and customer communication.
• Customer support: Contact form, support email, and customer support systems.
• Shipping: Carriers such as USPS, UPS, and FedEx.

These providers only access the information necessary to perform their services.

How We Use Information

Your information is used to run and improve the store:

• Process and deliver your orders.
• Send order confirmations and updates.
• Provide customer support.
• Help you find the right tires for your vehicle.
• Improve our website and services.
• Detect and prevent fraudulent activity.
• Send marketing communications only if you opt in.

Payments & Security

Checkout is handled through secure payment providers. All payments are processed through secure third-party payment providers. We do not store your full payment card details on our servers. Your information is protected using industry-standard SSL encryption during checkout.

Cookies & Tracking

We use cookies and similar technologies to:

• Ensure the website functions properly.
• Remember your preferences and cart.
• Analyze traffic and user behavior.
• Improve product recommendations.

You can manage cookies through your browser settings.

How We Share Information

Customer data is not shared with third parties for promotional or marketing purposes. Mobile opt-in and consent are never shared with anyone for any purpose.

We only share your information when necessary to operate our business, including:

• With service providers for payments, shipping, analytics, hosting, and customer support.
• When required by law or legal processes.
• To prevent fraud and protect our business.

We do not sell your personal information.

Messaging Terms

These terms apply if you opt in to SMS messaging.

Program Messages: The messaging program may include general conversational messaging to answer questions and provide support, promotional offers or discounts, and promotion of our products or services.

Opt Out: Text STOP to the phone number from which you received messages. After you send STOP, we will send an SMS confirmation that you have been unsubscribed.

Help: Reply with HELP for more assistance, or email support@tiredrive.com.

Carriers are not liable for delayed or undelivered messages. Message and data rates may apply. Message frequency will vary.

Your Privacy Rights

Depending on your location, you may have privacy rights to:

• Access or update your personal information.
• Request deletion of your data.
• Opt out of marketing communications.

To submit a request, please contact us using the details below.

Data Retention

We retain personal information only as long as necessary to fulfill orders and provide services, provide customer support, and comply with legal and financial obligations.

Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal information from minors.

Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised date.